July 29, 2016 @ 02:08 PM

Honda increases service capacity for airbag replacement

Additional service hubs and compensation for “Loss of Use of Car” initiated.

Honda Malaysia profoundly regrets the delay in the replacement of the Takata airbags as low stock availability of the replacement parts hinders the process. To speed up the exercise, it has opened three temporary service hubs and announced a compensation plan for “loss of use of car” due to the Takata airbag replacement issue.

The three Service Central Hubs are meant to help alleviate Honda dealers’ limited service capacities for Takata airbag inflator replacement as well as to make it more convenient for customers to reach servicing venues.

Operations for the Service Central Hubs begin on 1 August 2016 and will conclude on 30 September 2016. For added convenience, the hubs will be open seven days a week with the exception of public holidays, from 8am to 7pm. They are located as follows:

Northern Hub (Next to S.M.J.K. Convent Dato’ Keramat School)
Address: No.401, Jalan Dato’ Keramat, 10150 Georgetown, Penang.

Central Hub - Soo & Sons Metal Works Sdn. Bhd. (Next to Columbia Asia Hospital) 
Address: Lot 15 Jalan 13/6, Section 13, 46200 Petaling Jaya, Selangor.

Southern Hub - Oriental Assemblers Sdn. Bhd. 
Address: 99 & 99A-C, Jalan Tampoi, 81200 Johor Bahru, Johor.

Customers can book their appointment with any of the Service Central Hubs by calling the Honda Toll Free number at 1-800-88-2020.

Additionally, Honda Malaysia notes that due to the multiple recalls for both Takata driver and passenger front airbags inflators, it would be possible that one vehicle is recalled for both Takata airbag inflators replacement.

In such a situation, Honda Malaysia prioritises the Takata driver airbag inflator replacement based on parts availability and due to the low stock availability of Takata passenger front airbag inflator.

Furthermore, to supplement this, Honda Malaysia will be introducing a further 24 Mobile Hubs which will be set up at 21 selected Petron service stations and three Honda Family Road Trip locations that will operate from 5 August 2016 until 25 September 2016, 8am to 7pm.

The primary purpose of the mobile teams is to visit used car dealers to check the status of secondhand Hondas being sold and, if required, the airbag inflators will be changed immediately to ensure the new owners get a safe car. Buyers of secondhand Hondas are advised to check their vehicle status by keying in their vehicle VIN (chassis number) at www.honda.com.my or www.productrecall.honda.com.my.

Lastly, Honda Malaysia’s reimbursement for the “Loss of Use of Car” during the waiting period for replacement parts will see customers receive RM50 per day for each day of loss of use. Customers affected by the delay are advised to register themselves with Honda Malaysia at www.productrecall.honda.com.my. The compensation period begins on 28 July 2016 and ends on 31 August 2016.

Honda customers can check their vehicles recall status by logging on to www.honda.com.my or www.productrecall.honda.com.my or by calling the Honda Toll Free number 1-800-88-2020.

Honda Malaysia Sdn. Bhd. continues to alert and inform customers of the importance of replacing the affected vehicles’ airbag inflators. Owners of Honda vehicles affected by airbag inflator product recall are advised to get their vehicles checked and parts replaced at any authorized Honda dealers as soon as possible.

Connect to Car Magazine : Malaysian Edition! Like us on Facebook, follow us on Twitter and Instagram.